Welcome Explorers! This is the refund policy page of cooltravelhub. In this page, "we," "our," "ours," and "us" refer to cooltravelhub, while "you" refers to the customers or visitors of this page. We maintain a clear and transparent refund policy. Just read the following points to understand how to get a refund from us if your travel plan is changed or canceled.

If Customer Cancels

It is to be noted carefully that if the customer cancels the bookings, the refund eligibility and cancellation fees depend on the service type and timing.

• Refunds Eligibility: Refunds will depend upon the service type, ticket class, and cancellation time frame.
• Cancellation Charges: Fees may be applied for cancellation, especially for the non-refundable bookings made closer to the departure date.

If Provider Changes Anything

Customers will get a refund or alternative compensation options if the provider changes any terms or booking plan.

• Refunds or Alternatives: Customers are entitled to a refund or partial reimbursement if the company changes/cancels anything. In some cases, alternative options are available as per the policy.
• Rebooking: Don’t worry about rebooking! We’ll guide you through the process and help you rebook or secure your refund in line with the provider’s policies.

Request for Refunds

We understand that plans can change, and you may need to cancel your booked services. To ensure a smooth refund process, please follow the guidelines outlined below:

• Timely Notification: Customers must inform us of their cancellation request within the specified time frame outlined in our company’s rules and procedures. Failure to comply may lead to the cancellation request being ineligible for a refund.
• Compliance with Policies: Refunds will only be processed if the cancellation adheres to the terms and conditions of the booking agreement, else the company is not responsible for any discrepancy.

Processing Times for Refunds

We strive to ensure that refund requests are handled promptly and efficiently. It may differ depending on several factors:

• Time Variation: Refund processing times depend on the type of services booked, the payment method used, and the policies of the service provider.
• Formal Refund Request: Passengers must submit a formal refund request within the specified time frame and in accordance with the provider’s procedures. Delayed or incomplete requests may result in processing delays or ineligibility.

Get Your Money Refund

Refunds are issued back to your original payment method within the provider's specified timeframe:

• Card Refund: Refunds are typically credited back to your original payment card within a specified timeframe
• Refund Confirmation: Once processed your refund request, a confirmation email will be sent, detailing the refunded amount and expected return to your payment method.

For any further query regarding the refund policy of cooltravelhub, you can call us at

(000) 000-0000

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